'A master of persuasion.&#039 ; Forbes 'This book blew my mind.&#039 ; Adam Grant, bestselling author of Originals A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. Po stint policajne rough streets Kansas City, Missouri, Chris Voss sa dostal do FBI, kde jeho kariéra ako kidnapping negotiator brought jeho tvárou do tváre s bankami robbers, gang leaders and terrorists. Never Split the Difference taky jsi vnútri svojho sveta high-stakes negotiations, revealing nieje key principles that helped Voss a jeho colleagues ovplyvnené, keď to mattered most - keď ľudia sú živé na stake. Rooted in real-life experimenty z inteligencie profesionálov na vrchole jeho hry, Never Split the Difference bude prejsť na competitive edge in any discussion. 'Filled with insights that apply to everyday negotiations.&#039 ; Business Insider 'A stupendous book.&#039 ; Week 'It's rare that a book is so gripping and entertaining while still being actionable and applicable.&#039 ; Inc.